FAQ

To create your account at the Fursac online boutique, enter your email address as well as the other required information in the relevant fields. Your email address will be your username.

To change your password or your billing info, click on “My Account” and enter your username and password. Once connected you can see and change your personal details in the “Profile” tab.

When you click on the link “reset password” on the login page, type in the email address you used when setting up your account. A new password will be instantly sent to you by email.

To subscribe to Fursac newsletter, please enter your email address in the “Newsletter” section at the bottom of the page.

To unsubscribe from the newsletter simply click on the unsubscribe link found at the bottom of the newsletters you receive. Don't hesitate to email us if you encounter any difficulties at: serviceclient@fursac.com or by phone on: +33 (1) 40 07 97 44.

To know more about your personal details used, consult our Privacy Policy.

To delete your account on the Fursac online store, we invite you to contact our customer service by email: serviceclient@fursac.com, via chat, or by phone: +33 (1) 40 07 97 44, monday to friday from 10 am to 6 pm

You can exchange the received item thanks to the return slip provided in your parcel. In that case, precise the reason for return and the item initially ordered.

Items ordered online can be altered in-store. Simple hem alterations on unfinished trouser bottoms are always free of charge. Items purchased on special offer are not eligible for free alterations, as well as items that have been purchased outside our network.

Any anomaly concerning your order must be reported to Fursac's customer service as soon as possible after receipt of the products and no later than 48 hours after delivery.

You can reserve an item in-store via our online store. Select the desired size and click on the “book in store” button, then follow the instructions. Once you have made your reservation, you will receive a confirmation e-mail.

Details of the origin and manufacturing process of our products are available on a selection of items. You can have a look in the description on the product pages. Soon, these details will be extended to 100% of our collections. This initiative, carried out in partnership with Fairly Made, a French start-up specializing in green technology, will provide you with even more information on our products.

We invite you to consult our store locator to find the list of our Fursac stores. If you wish to know the availability of an item in a store, you can contact the store directly by dialing its telephone number (available in our store locator).

If an item or a size is not available in our online store, you can create an alert by clicking on the sold-out size, to be informed by email as soon as the piece is available again.

Your order will be processed within 48 to 72 working hours (Monday to Friday).

Processing : Your order has been placed and will be prepared soon.

In preparation : Your order is being prepared in our warehouse. Its shipping is imminent.

Shipped : Your parcel is ready and will be handle by the carrier. You will be able to follow its delivery by using the tracking number.

Cancelled: Your order could not be honored, so it has been cancelled and the refund automatically initiated. An automatic email has been sent to you.

Once your order has been validated, we are unable to modify or cancel it. You will need to return your order once it has been received.

You can place an order without creating an online customer account. When validating your cart, enter your email address and click on “continue as a guest”. By placing your order as a guest, you will be able to track your order on the “order tracking” page.

We only accept payment by bank cards (Carte Bleue, Visa, MasterCard, Maestro, bancontact and American Express.), Apple Pay, Google Pay, PayPal and Klarna. Payments are completely secured by our partner Adyen, the European leader in online payments.

Fursac reserves the right to cancel any order for which the 3D-Secure/SafeKey identification process is not successfully validated (Visa, MasterCard, Maestro, bancontact)/SafeKey, American Express), or any Paypal transaction which do not come from a verified Paypal account.

The Fursac online boutique uses the adyen e-Commerce payment solution. adyen are the leaders in European online payments. The solution was developed to enable you to make payments in an ergonomic environment, with optimal security and total respect for privacy. adyen is used by thousands of online e-commerce sites. You can recognise these sites thanks to the mention ‘Payment secured by adyen' featured on the payment page. For your security a payment protocol has been installed: “3D Secure”, allowing for a better authentication process of the card holder during purchases made on our site while protecting the web user from fraudulent use of their bank card. This authentication is based on a model composed of 3 components, hence the name 3D Secure, which are:

• The retailer
• The bank
• The bank card system

During your payment a message with a request for identification will be made so as to finalise the request for payment. Depending on the bank issuing the card, the ID request will vary: secret code, birth date… In case of any problems with the 3D Secure payment, please contact the issuer of your bank card.

Check the validity date of your discount code. Make sure you respect lower or upper case letters without any spaces. Remember to empty the cache of your computer. If your code works a text will pop up to tell you so. Codes are not cumulative: if you have several, only one can be used for your order. After following these procedures and if the code still does not work, please contact the Fursac online store Customer Services by email to serviceclient@fursac.com, by chat, or by phone on 33(0)1 40 07 97 44 from Monday to Friday 10am to 6pm.

You can pay in several instalments using PayPal and Alma payment solutions: 

• With Alma payment solution: pay in 3 instalments free of charge, eligible for orders from €50 to €3000, with or without creating an account. 
• With your PayPal account: pay in 3 or 4 instalments free of charge. If you do not have an account, simply create one at the payment stage. 

You can download your invoice from your customer account.

- Go to “orders”,

- Select the order concerned by your request

- Click on “Print invoice »

Tax-free is only available for purchases made in-store. For orders placed on the international site, French VAT is not applied.

You will receive a confirmation email a few minutes after your order has been validated (you will find the summary there). Once your parcel has been dispatched, you will receive an email enabling you to track its progress from your customer account or on the carrier's website.
If you do not have a customer account (order placed as a guest), you can track your parcel from the track my order area of our e-shop.

You order is prepared by our services, it will then be given to whichever courier corresponds with the delivery method you have chosen. 

Delivery in the United Kingdom with Colissimo: 15£

Delivery Times: 4 to 9 days delivery. Delivery times are calculated in business days, not including weekends and bank holidays.

The orders preparation and delivery delay may be extended during peaks in activity (sales, private sales, archive sale).

Your order will be hand delivered, from monday to friday between 9am and 6pm. Delivery in mainland france is automatically offered on all purchases. Once the parcel has been sent you will receive a colissimo tracking number by email which will allow you to follow your parcel. You can also track your parcel directly from you customer account.

For all orders placed in the United Kingdom, your order will be shipped to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. Thus, there are no additional costs due upon delivery.

If you want to receive your order in another country then United Kingdom, please click on "Change region" on the bottom of the website so you can select the country of your choice.

We currently deliver to the following countries: 

Mainland france, austria, belgium, bulgaria, cyprus, czech republic, denmark, estonia, finland, germany, greece, hungary, ireland, italy, latvia, lithuania, luxemburg, malta, netherlands, norway, poland, portugal, romania, slovakia, slovenia, spain, sweden, united kingdom, australia, canada, hong kong, japan, singapore, south korea, qatar, united arab emirates and the united states of america. 

Delivery in the United Kingdom is payable by you.

In case of absence or not being able to receive your parcel, several attempts of delivery may take place on the initiative of La Poste or its foreign partners. In the case of a second absence, missed delivery note will be left explaining the procedure to obtain the parcel from the nearest La Poste point. Your ID will be requested to collect your parcel.

If you haven't received your order within the recommended times, and no missed delivery note has been left, you can check the status of your parcel from the “Orders” tab of your online account or contact the courier chosen. You have 15 days to notify the Customer Services by email: serviceclient@fursac.com or by telephone on +33 (1) 40 07 97 44

Delivery to Fursac stores is not possible. Available deliveries method are :

- Home delivery (Standard or Express)

- Relay point delivery

In the event that the carrier has been unable to deliver your order, or that you have not collected your parcel from a pick-up point within the allotted time, the carrier will return your parcel to us. We invite you to contact our customer service department to program a new delivery of your order. Customer service can be reached by email at serviceclient@fursac.com , by chat, or by telephone on +33(0)1 40 07 97 44, Monday to Friday, 10am to 6pm.

The products you want to return must be new (the tag must not have been cut from the item), not worn, not washed, not soiled and returned in their original packaging, or failing that, in a packaging guaranteeing an equivalent protection. You have 30 days to return your order.

Returns are at your own charge for all orders delivered in the United Kingdom. The return fees (15£) will be automatically deducted from your refund.

You have 15 days from delivery to make a claim. You can contact customer service by e-mail: serviceclient@fursac.com, by chat or by telephone: +33 (1) 40 07 97 44, Monday to Friday, 10am to 6pm.

Once your return has been checked and accepted by our services, you will receive a refund confirmation email. 
You will be reimbursed for the amount corresponding to the product(s) returned as soon as possible and at the latest within 14 days of the date of receipt of your return in our warehouses.

In order to send us your return, please follow the steps indicated below:

1. Print your return label by logging to your account and go to the "Orders" section. Then, click on the related order and download the return label.
2. Click here in case you placed your order as a guest (no Fursac account).
3. Wrap the product in its packaging with the return slip completed.
4. Stick the prepaid return label on your parcel.

5. Follow return instructions indicated on the shipping return label.

If our warehouse finds a defective return, our customer service will contact you to inform you that we will send you back the product concerned, at your own expense.

It is possible to request an exchange of the item ordered.

Upon receipt of your return, we will proceed with the exchange as soon as possible (subject to availability of the desired product).

Returns are at your own charge for all orders delivered in the United Kingdom, the return fees (15£) will be automatically deducted from your refund.

To return your order placed as a guest, simply go to the "order tracking” page to download the returns form to include in your parcel, and the carrier label to stick on your parcel.

These emails occasionally go into junk or spam mail folders in your email account. Account providers are effectively becoming increasingly sensitive about protecting the private lives of their users as they identify emails that have not been sent by a name in your contacts list.

So we advise you to authorise the www.fursac.com domain in your anti-spam tool and/or your email account.

If the problem continues you can contact the Customer Services by email: serviceclient@fursac.com or by telephone on +33 (1) 40 07 97 44

If you cannot make a payment, check that the card numbers and the expiry date are all correct. For security reasons the Customer Services do not have access to your bank details but remain at your disposal to guide you.
If the problem continues you can contact the Customer Services by email: serviceclient@fursac.com or by telephone on +33 (1) 40 07 97 44